Terms of Service
Pearl Lemon Leads Netherlands
Last Updated: [Insert Date]
Introduction
These Terms of Service govern your access to and use of the website operated by Pearl Lemon Leads Netherlands and any related services, including but not limited to B2B lead generation, LinkedIn outreach, cold email campaigns, cold calling services, appointment setting, and outsourced lead generation services.
By accessing our website or engaging our services, you agree to be legally bound by these Terms of Service. If you do not agree to these terms, you must not use our website or services.
Pearl Lemon Leads Netherlands provides services to businesses operating in the Netherlands and internationally. These terms apply to all users, clients, visitors, and entities engaging with our services.
Definitions
For the purposes of these Terms of Service:
“Company” refers to Pearl Lemon Leads Netherlands.
“Client” refers to any business entity or individual who engages our services.
“Services” refers to B2B lead generation, appointment setting, LinkedIn outreach, cold email marketing, cold calling, consulting, and related outbound marketing services.
“Website” refers to pearllemonleads.nl and any associated domains.
“Agreement” refers to these Terms of Service together with any signed service agreement or proposal.
Scope of Services
Pearl Lemon Leads Netherlands provides business-to-business outbound marketing services, including but not limited to:
- LinkedIn lead generation
• Cold email outreach
• Cold calling campaigns
• Appointment setting
• Lead generation outsourcing
• Prospect research and data enrichment
• CRM integration and reporting
Specific deliverables, timelines, and performance expectations will be outlined in a separate service agreement, proposal, or statement of work.
Nothing in these Terms of Service guarantees specific financial results, revenue increases, or sales conversions unless expressly agreed in writing.
Eligibility
Our services are intended for business clients only.
By engaging our services, you represent that:
- You are acting on behalf of a business entity
• You have authority to enter into a binding agreement
• Your business activities comply with applicable laws
• You will not use our services for unlawful purposes
We reserve the right to refuse service at our discretion.
Client Responsibilities
The Client agrees to:
- Provide accurate business information
• Provide timely access to necessary systems, including CRM access where required
• Respond promptly to communication requests
• Participate in campaign strategy discussions
• Review and approve messaging where required
• Ensure their products or services comply with applicable regulations
Delays caused by the Client may affect campaign timelines and performance.
The Client is responsible for closing deals generated through our appointment setting or lead generation services.
Fees and Payment Terms
All fees for services will be outlined in a written proposal, invoice, or service agreement.
Unless otherwise agreed:
- Fees are payable in advance
• Invoices must be paid within the specified payment term
• Late payments may incur interest charges
• Services may be paused for non-payment
All fees are exclusive of VAT unless stated otherwise.
Refunds are not provided for partially delivered service periods unless explicitly agreed in writing.
No Performance Guarantees
While we implement structured outbound systems designed to generate qualified B2B meetings, we do not guarantee:
- Specific numbers of meetings
• Sales conversions
• Revenue levels
• Return on investment
• Close rates
Outbound marketing performance depends on:
- Market conditions
• Offer competitiveness
• Pricing
• Brand positioning
• Client responsiveness
• Sales execution
We commit to professional execution, not guaranteed outcomes.
Intellectual Property
All intellectual property created by Pearl Lemon Leads Netherlands during service delivery, including scripts, campaign messaging, data structures, and documentation, remains the property of the Company unless otherwise agreed.
The Client receives a limited, non-exclusive license to use materials provided for the duration of the service engagement.
Unauthorized reproduction or distribution of proprietary systems is prohibited.
Confidentiality
Both parties agree to maintain confidentiality of sensitive business information disclosed during the engagement.
Confidential information includes:
- Business strategies
• Financial information
• Customer data
• Campaign methodologies
• Technical systems
Confidentiality obligations survive termination of the agreement.
Data Protection and GDPR Compliance
Pearl Lemon Leads Netherlands operates in compliance with:
- EU General Data Protection Regulation
• UK GDPR
• Dutch data protection laws
When acting as a Data Processor on behalf of the Client, we process data strictly according to Client instructions and applicable legal requirements.
For outbound campaigns, we rely on legitimate interest as the legal basis for B2B contact processing where applicable.
Opt-out mechanisms are included in all direct marketing communications.
Limitation of Liability
To the fullest extent permitted by law:
Pearl Lemon Leads Netherlands shall not be liable for:
- Indirect losses
• Loss of revenue
• Loss of profits
• Business interruption
• Loss of opportunity
• Consequential damages
Our total liability under any agreement shall not exceed the total fees paid by the Client in the three months preceding the claim.
Nothing in these Terms excludes liability for fraud or willful misconduct.
Indemnification
The Client agrees to indemnify and hold harmless Pearl Lemon Leads Netherlands from claims arising from:
- False or misleading claims made by the Client
• Regulatory violations by the Client
• Inaccurate product representations
• Breach of law by the Client
• Misuse of services
The Client remains responsible for compliance with advertising, sales, and industry regulations.
Third-Party Platforms
Our services may involve use of third-party platforms including but not limited to:
- LinkedIn
• Email service providers
• CRM systems
• Data providers
• Telecommunication providers
We are not responsible for outages, policy changes, or account restrictions imposed by third-party platforms.
The Client must comply with all platform terms of service.
Termination
Either party may terminate the agreement:
- With written notice as defined in the service agreement
• For material breach
• For non-payment
Upon termination:
- Outstanding fees remain payable
• Campaign infrastructure may be disabled
• Access to certain materials may be revoked
Termination does not eliminate obligations incurred prior to termination.
Suspension of Services
We reserve the right to suspend services if:
- Payment is overdue
• The Client engages in unlawful activity
• The Client damages our reputation
• The Client violates platform rules
Services may resume upon resolution of the issue.
Non-Solicitation
During the engagement and for twelve months thereafter, the Client agrees not to directly solicit or hire employees or contractors of Pearl Lemon Leads Netherlands without written consent.
Force Majeure
We are not liable for failure to perform obligations due to events beyond reasonable control, including:
- Natural disasters
• War
• Government action
• Cyber attacks
• Platform outages
• Utility disruptions
Amendments
We may revise these Terms of Service periodically.
Updated terms will be posted on our website with the revised date.
Continued use of services constitutes acceptance of revised terms.
Governing Law
These Terms of Service are governed by the laws of the Netherlands.
Any disputes arising from these Terms shall be subject to the jurisdiction of Dutch courts unless otherwise agreed in writing.
Entire Agreement
These Terms of Service, together with any signed service agreement or proposal, constitute the entire agreement between the parties.
No oral representations shall override written agreements.
Contact Information
For legal inquiries regarding these Terms of Service:
Pearl Lemon Leads Netherlands
info@pearllemongroup.com
100 Park Ave #16, New York, NY 10017, United States